ePet Hong Kong review: delivery, 30-day returns and Autoship
ePet Hong Kong delivery starts with a HK$250 free-shipping threshold. Compare remote fees, 30-day unused returns, frozen-food exclusion and Autoship controls.
ePet suits repeat food and supplies orders once you know the exact product. Standard Hong Kong delivery is free from HK$250, and eligible unused items have a 30-day return window. Autoship can be changed or cancelled in the account. It is less useful for a first harness fitting or frozen food you may want to return.
Delivery: what will your address cost?
| Order / address | Published charge | Delivery or collection |
|---|---|---|
| Standard area, basket under HK$250 | HK$40 | Usually 2–4 working days, Monday–Saturday |
| Standard area, basket HK$250+ | Free | Usually 2–4 working days |
| Mui Wo, South Lantau, Pui O, Lau Fau Shan, Tai O, Lamma, Cheung Chau or Peng Chau | HK$50 remote charge | Lamma, Cheung Chau, Peng Chau and Mui Wo use designated SF collection points |
| Discovery Bay or Ma Wan | Check address at checkout | Courier delivery may take 2–5 working days |
Lo Wu, Mai Po, Man Kam To and Ta Kwu Ling are excluded. Heavy bags going to a walk-up may incur a courier stair charge; request the address-specific total before paying. See the live delivery policy.
Sample basket: HK$230 of food and pads costs HK$270 delivered to a standard address (HK$230 + HK$40). Add a genuinely needed HK$20 item and the basket becomes HK$250 with free standard delivery. A Cheung Chau order at the same basket value has the remote charge and a collection trip; do not compare only the item price.
Returns: the useful rule and the frozen exception
The current policy says unused, resaleable items can be returned within 30 days. Ordinary return carriage is yours; obtain authorisation first and keep packaging. Notify ePet within 30 days if an item arrives damaged or wrong so it can arrange a remedy. Frozen pet food is excluded from ordinary returns or exchanges; arrange to receive and inspect it promptly. The site says refunds are processed within 14 days after the warehouse receives and inspects a return.
Autoship in four steps
- Choose an eligible brand or item; the Autoship page lists Hill’s, Royal Canin, ACANA, ORIJEN, Oven-Baked Tradition and Wellness, not the whole catalogue.
- Set the interval and use a credit card or PayPal. Note the next order/payment date, which differs from delivery date.
- Check the email sent two days before the order and adjust it if you have enough food.
- Sign in → My Subscriptions → Edit to change, skip or cancel. WhatsApp support can also help. Allow about four working days from payment for delivery.
Our verdict: ePet is an easy repeat-order option for known dry or wet food and consumables, especially where the delivery address matches its published rules. Check the exact SKU and expiry on arrival. For a prescribed diet, use the formula given by your vet; a brand appearing in Autoship does not make every formula interchangeable. Compare other retailers in our Hong Kong pet-supplies guide.
Source notes
- ePet shipping and returns and Autoship, checked 25 September 2026. The live English returns page states 30 days, replacing the 14-day figure in our earlier review. The policy page also contains older-looking duplicated remote-delivery wording; use the actual address at checkout.
- This is a published-information review. DogDogHK did not place an order or receive compensation.